Customer Service Specialist - Per Diem

Access: Supports for Living; City of Middletown (NY); On-site; USD 25,000 - 36,000; Part time

Job summary

Access: Supports for Living in Middletown, NY is seeking a personable team member to support clients in a busy community counseling center. This per diem role focuses on front-desk duties, registration, and ensuring smooth administrative workflows.

You will answer phones, organize charts, register new clients, and help with billing for medical visits, while using strong communication and bilingual English/Spanish skills to assist a diverse client base.

Qualifications

• Have computer skills and experience.
• Possess excellent communication, customer service, and organizational skills.
• Bilingual English and Spanish speaking a plus.
• Excellent communication skills and the ability to multi- task.

Responsibilities

• Be customer focused, able to multi-task in a high volume community counseling center.
• Answering phones, taking messages, and scheduling client appointments.
• Setting up charts, filing, archiving, purging charts, and billing for medical services visits.
• Registering new clients for services.
• Perform other duties as assigned.

Skills

Computer skills

Communication

Customer service

Organizational skills

Tools

Electronic Health Records (EHR)

Job description

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

You’ll Be Part Of a Team That Is

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible – while making sure our staff can do the same.

Location:

Middletown, NY (Union/Grand locations)

Hours:

Per Diem flexible hours

Rate of pay

$22.00 per hour

Overview Of Primary Responsibilites

Responsible for answering phones, keeping workspace, folders, and charts organized, and assisting clients with registration.

Primary Functions

• Be customer focused, able to multi-task in a high volume community counseling center
• Answering phones, taking messages, and scheduling client appointments
• Setting up charts, filing, archiving, purging charts, and billing for medical services visits
• Registering new clients for services
• Perform other duties as assigned

Additional Functional / Organizational Support

• Assignments may be determined at a future date

Qualifications And Attributes

• Have computer skills and experience
• Possess excellent communication, customer service, and organizational skills
• Bilingual English and Spanish speaking a plus
• Excellent communication skills and the ability to multi- task

Education And Experience

• Have a minimum 1 year in a clerical support role
• Experience working with electronic health records

Physical Characteristics

These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.

• Must be capable to sit or stand in front of a computer for long-periods of time
• Able to work in open space floor plan
• Must be capable to move throughout work day (and follow individuals throughout the community)
• Work alongside co-workers within 3 feet
• Must be able to move in tight spaces
• Occasional lifting of > _25+ pounds

EEO Employer

An Equal Opportunity Employer, including disability and Veterans