Customer Support Representative

System One; City of Albany (NY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

System One in Albany, NY is seeking a Customer Service Specialist II to support the New York State Department of Health MMIS program. You will handle inbound calls from Medicaid providers about billing or enrollment in a fast-paced environment.

This role requires a high school diploma or GED and at least two years of customer service experience. Proficiency in Microsoft Office and strong verbal communication are essential.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Strong verbal communication and telephone skills required.
• Customer-focused with ability to adapt to different personalities.
• Ability to multi-task and manage time effectively.

Responsibilities

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives.
• Enters and maintains database records of customer profiles and prepares and maintains status reports.
• Acts as liaison for customers.

Skills

Telephone communication

Customer focus

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

NOTE: It is required that candidates live near or in drivable range to the office location Albany NY Hybrid 2 days onsite a week

JOB TITLE - CUSTOMER SERVICE SPECIALIST II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

WHAT YOU'LL NEED TO SUCCEED:

• Education: High School Diploma or GED
• Required Experience: 2+ years of customer service experience
• Required Technical Skills:
• Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Required Skills and Abilities:
• Strong telephone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task and manage time effectively

Company Description

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.