Technology Service Center Analyst II

Symbits, Inc; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Professional development opportunities

Collaborative work environment

Competitive salary and benefits

Job summary

Symbits, Inc is seeking a Technology Service Center Analyst II to deliver advanced technical support, resolving complex issues primarily in Windows 11 environments. This role is vital for maintaining high-performing IT environments and includes mentoring junior technicians.

The ideal candidate will have strong analytical capabilities, excellent communication skills, and experience in both clear problem-solving and team collaboration.

Qualifications

• 3+ years supporting Microsoft desktop environments, particularly Windows 11.
• Experience with Windows Server troubleshooting.
• Strong networking knowledge including TCP/IP, DNS, DHCP.
• Familiarity with Active Directory and Group Policy is essential.

Responsibilities

• Resolve escalated Help Desk tickets requiring Level 2 expertise.
• Perform basic Windows Server troubleshooting.
• Administer Active Directory and troubleshoot access issues.
• Support Microsoft 365 and troubleshoot related problems.

Skills

Windows 11 expertise

Windows Server troubleshooting

TCP/IP knowledge

Active Directory

Microsoft 365 administration

Analytical and problem-solving

Excellent communication skills

Job description

Position Summary

The Technology Service Center Analyst II delivers advanced technical support—both remote and onsite—to small and medium-sized businesses. Serving as a key escalation point, this role focuses on resolving complex issues across Windows 11 environments, Windows Server systems, client‑server applications, network infrastructure, and cloud platforms. This position plays a vital role in maintaining a secure, stable, and high-performing IT environment while also mentoring junior technicians and contributing to continuous service improvement initiatives. The ideal candidate is a proactive problem solver with strong communication skills and the ability to efficiently resolve technical challenges while supporting team development.

Key Responsibilities

• Advanced Desktop, Application & Device Support:
  • Resolve escalated Help Desk tickets requiring Level 2 expertise
  • Diagnose and troubleshoot complex Windows 11, application, and performance issues
  • Support client‑server applications (connectivity, authentication, dependencies)
  • Install, configure, and maintain endpoints and peripherals (PCs, laptops, printers, VoIP devices, etc.)
  • Troubleshoot Microsoft 365 application issues, sync errors, and user-level cloud problems
• Windows Server & Client‑Server Support:
  • Perform basic Windows Server troubleshooting (services, logs, performance, connectivity)
  • Support file/print services and server-hosted applications
  • Troubleshoot DNS, firewall rules, permissions, and service availability
  • Escalate advanced server issues to senior engineering teams
• Directory Services & System Administration:
  • Administer Active Directory (users, groups, permissions, Group Policy)
  • Troubleshoot authentication and access issues
  • Assist with workstation imaging, deployment, and endpoint configuration
  • Support patching, monitoring, and escalation-level server troubleshooting
• Network & Infrastructure Support:
  • Troubleshoot routers, switches, firewalls, and wireless access points
  • Diagnose TCP/IP, DNS, DHCP, VLAN, VPN, and connectivity issues
  • Monitor system and network performance to identify risks proactively
• Cloud & Microsoft 365 Support:
  • Support Microsoft 365, Azure AD, and cloud-based services
  • Troubleshoot identity, licensing, and synchronization issues
• Documentation & Process Improvement:
  • Document troubleshooting steps, root causes, and resolutions
  • Contribute to SOPs and internal knowledge base improvements
• Team Collaboration & Mentorship:
  • Mentor and support Level 1 technicians
  • Collaborate with senior engineers on escalations
  • Participate in on-call rotation as needed
  • Assist with projects and additional technical initiatives

Qualifications

• Technical Skills
  • 3+ years supporting Microsoft desktop environments (strong Windows 11 expertise)
  • Experience with Windows Server troubleshooting (services, logs, roles, performance)
  • Understanding of client‑server environments and troubleshooting
  • Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs)
  • Experience with Active Directory and Group Policy
  • Experience with Microsoft 365 and Azure administration
  • Familiarity with network hardware (routers, switches, firewalls, WAPs)
  • Experience supporting macOS in mixed environments (preferred)
• Professional Skills
  • Strong analytical and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent communication and customer service skills
  • Self-motivated with the ability to work independently and in a team
  • Flexibility to participate in after-hours/on-call support
• Preferred Certifications
  • CompTIA A+
  • CompTIA Network+ (or equivalent)

Benefits

• Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
• Access to professional development and career growth opportunities.
• A collaborative and supportive work environment that values innovation and excellence.
• Competitive salary and benefits package.
• Pay Range: $65,000.00 – $75,000.00

Equal Opportunity Employer / Special Accommodations

T-ROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email [e-mail] describing your needs.