Computer Field Tech Position- Alexandria LA

BC Tech Pro; Alexandria (LA); On-site; USD 16,000 - 40,000; Full time

Benefits offered by this job

Dell certification

Lenovo certification

Job summary

BC Tech Pro in Alexandria, LA seeks a Computer Field Tech to perform hardware repairs and onsite installations on laptops and desktops. Prior experience with laptop and desktop hardware is required. Onboarding includes certification in Dell and Lenovo, provided at no cost.

You will log into a dedicated portal, coordinate with customers, and complete parts swaps for warranty service. This is a 1099 contract role with pay by ticket, typically 2-5 calls per day, with Friday pay cycle.

Qualifications

• Experience repairing laptop and desktop hardware.
• Willing to complete vendor certifications during onboarding.
• able to log into customer portal and manage tickets.

Responsibilities

• Perform hardware part replacements for Dell and Lenovo devices.
• Log tickets, map out onsite calls, and coordinate with customers.
• Onsite service scheduling and transportation coordination as needed.

Skills

Laptop hardware

Desktop hardware

Tools

Dell warranty process

Lenovo warranty process

Job description

Computer Field Tech Position- Alexandria LA

Job Description

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
• You will be completing hardware part replacements for Dell and Lenovo warranty services.
• Pay period - every Friday after the first week of completing tickets.
• You must have a reliable form of transportation to run these calls.
• You must have access to a computer and the internet to log onto your portal.
• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.