Computer Field Tech Position- Helena MT

BC Tech Pro; Helena (MT); On-site; USD 18,000 - 45,000; Part time

Job summary

BC Tech Pro in Helena, MT is seeking a Computer Field Technician to perform hardware repairs and installations on Dell and Lenovo laptops and desktops. You must have prior experience with laptop and desktop hardware, and onboarding will certify you in Dell and Lenovo at no cost.

The role is a 1099 contract with pay based on tickets completed, typically 2–5 calls per day, with pay starting at $35 per ticket.

Qualifications

• Must have prior experience with laptop and desktop hardware.
• Certificates in Dell and Lenovo are provided and free during onboarding.

Responsibilities

• Perform hardware part replacements and repairs for Dell and Lenovo warranty services.
• Schedule and confirm on-site service windows with customers.
• Log into the technician portal by 9 am each workday to accept, update status, and map calls.
• Coordinate parts pickup and shipping labels; parts provided by manufacturers.

Skills

Laptop hardware repair

Desktop hardware repair

On-site service coordination

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.