Computer Engineer

Oneida Innovations Group; Town of Verona (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A company in the tech industry is looking for a Computer Engineer to support and maintain in-house systems, desktops, and peripherals. The successful candidate will install, diagnose, and repair hardware while providing training and support to end users. Qualifications include a Bachelor's degree in Computer Science or a related field, at least three years of relevant experience, and Microsoft certifications preferred. This role requires technical knowledge and troubleshooting skills in a dynamic work environment.

Qualifications

• Bachelor's degree in Computer Science or related field or three years of work experience.
• One year of experience in Casino, Hospitality, or Entertainment IT environments.
• Microsoft Certified Professional (MCP) or CompTIA A+ preferred.

Responsibilities

• Support and maintain in-house computer systems and peripherals.
• Install, diagnose, and repair hardware and equipment.
• Provide training and assistance to end users.
• Document hardware failure and repairs.

Skills

Technical knowledge of network and PC hardware

Hands-on hardware troubleshooting experience

Knowledge of current network protocols

Customer service skills

Education

Bachelors degree in Computer Science or related field

Tools

Network hardware

PC peripherals

Job description

Summary

The Computer Engineer's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.

Position Responsibilities

• Effectively works with end users to identify and deliver required PC service levels.
• Continually provides training and support to end users and staff on computer operation and other issues.
• Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
• Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
• Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
• Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitors and tests PC performance, and provides PC performance statistics and reports.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately documents instances of hardware failure, repair, installation, and removal.

Position Requirements

• Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.
• Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
• Microsoft Certified Professional (MCP), CompTIA A+ and/or, other related technical certification preferred.
• Excellent technical knowledge of network and PC hardware.
• Must have hands-on hardware troubleshooting experience.
• Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
• On-call availability.

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.