Training Manager: Onboarding & Compliance Leader

PRO EM National Event Services; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

PRO EM National Event Services is hiring a Training Manager to lead training and development for the Event Resources team, overseeing onboarding, compliance, and engaging courses that support sustainable learning. You will ensure new hires are added to the correct learning path and coordinate with departments to deliver training on schedule.

Responsibilities include scheduling with Operations and Administration, developing courses, tracking attendance and performance, and supporting onsite

Qualifications

• Minimum 3 years of experience as a trainer, or in a training, coordination, or administrative role.
• Certification or education in training/presentation skills and training material creation preferred.
• Ability to actively engage a group of people for extended periods of time.
• Ability to transfer knowledge successfully and provide clear direction and explanations.
• Ability to maintain composure and professionalism in a fast paced environment.
• Ability to attend continuing education and training, and attend regularly scheduled meetings.
• Proven ability to organize, schedule, and manage multiple initiatives simultaneously.
• Awareness of company policies, procedures, and compliance requirements.
• Basic understanding of instructional design and training delivery methods preferred.
• Familiarity with learning management systems (LMS) or e-learning tools.
• Must have the interpersonal skills necessary to communicate effectively with all members of the organization.
• Must have excellent customer service skills and possess the ability to perform each essential duty with strong attention to detail.
• Must be proficient in MS Word, Excel, and PowerPoint.
• Bilingual Spanish verbal and written communication is a plus.

Responsibilities

• Work with Operations, Event Resources, and Administration Managers to schedule training classes, new employee orientations, and onboarding classes as needed.
• Onboard and train new employees to effectively and successfully perform their job.
• Act as a liaison between employees and management to resolve scheduling or training issues.
• Develop engaging courses and training materials that support independent and sustainable learning.
• Continuously evaluate all training materials to ensure they are up to date and utilized effectively.
• Deliver all training content which supports the organization's functional and organizational objectives.
• Communicate training schedules, requirements, and ongoing transformation efforts and updates to the organization to instill accountability and support.
• Build rapport and trust across the organization to positively influence the change acceptance process.
• Develop and implement new training programs which offer solutions to business and operational challenges.
• Develop and implement a system to track and report training attendance, completion rates, and performance assessments.
• Provide logistical and administrative support for training sessions, including preparing materials and managing schedules.
• Ensure a full understanding of the company's policies, procedures, and safety initiatives in order to support the organization's training program, and support company safety initiatives through coordination and communication.

Skills

Public speaking

Group facilitation

Interpersonal skills

Instructional design

Time management

Customer service

MS Office

Bilingual Spanish

Education

Training certification

Bachelor's degree or equivalent

Tools

Learning Management System (LMS)

E-learning tools

MS Word

MS Excel

PowerPoint

Job description

PRO EM National Event Services is hiring a Training Manager to lead training and development for the Event Resources team, overseeing onboarding, compliance, and engaging courses that support sustainable learning. You will ensure new hires are added to the correct learning path and coordinate with departments to deliver training on schedule.

Responsibilities include scheduling with Operations and Administration, developing courses, tracking attendance and performance, and supporting onsite