Compliance Pharmacist: Patient Safety & Quality

Define Ventures; Mesa (AZ); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO

Health benefits

401k benefits

Employee Stock Purchase Program (ESPP)

Offsite team retreats

Job summary

Hims & Hers is seeking a Compliance Pharmacist, Patient Safety to be the onsite primary contact for complaint management and adverse events related to compounded products and third-party suppliers. You will report to the pharmacist in charge and collaborate with cross-functional teams to drive investigations and continuous quality improvement.

The role requires a Pharm.D, active license in the practice state, and 2+ years of pharmacist experience, with strong knowledge of USP standards and

Qualifications

• Pharm.D degree and active pharmacist license.
• 2+ years of pharmacist experience.
• Knowledge of state and federal pharmacy laws.
• Proficiency with USP 795, 797, and 800.
• English communication with stakeholders at all levels.
• Strong analytical and problem-solving skills.
• Experience managing multiple projects and tasks.
• Ability to deliver on-time results.
• Team-oriented and collaborative.
• Knowledge of customer experience management and escalation handling.
• Experience with customer-facing interactions.

Responsibilities

• Assist in evaluating product quality complaints for Adverse Drug Events (ADEs).
• Investigate, document, and communicate complaints to customers and stakeholders.
• Determine reporting requirements for ADEs and Adverse Drug Effects.
• Assist with investigations retrieving PMS, batch records, and related documents.
• Provide patient outreach and counseling as needed.
• Answer drug/clinical/stability questions.
• Prepare investigation closure statements for patients with discrepancies.
• Integrate product quality data into CQI reports.
• Support returns, investigations, and disposal of products.
• Track complaints and medical escalations to identify improvements.
• Guide on implementing new workflows and product improvements.
• Collaborate with onsite pharmacists to handle complaints and escalations.
• Contribute to SOPs and training materials.

Skills

Pharmacist license

Strong communication

Problem solving

Team collaboration

Education

Doctor of Pharmacy (Pharm.D)

Tools

Zendesk

EMR

Pharmacy management system

Job description

Hims & Hers is seeking a Compliance Pharmacist, Patient Safety to be the onsite primary contact for complaint management and adverse events related to compounded products and third-party suppliers. You will report to the pharmacist in charge and collaborate with cross-functional teams to drive investigations and continuous quality improvement.

The role requires a Pharm.D, active license in the practice state, and 2+ years of pharmacist experience, with strong knowledge of USP standards and