Compliance Officer

STI; Tallahassee (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

STI in Tallahassee, FL is seeking a proactive professional to manage public complaints within a professional office setting. You will contact constituents, review filings, and analyze issues by comparing state statutes to cases to determine resolutions.

The role requires excellent verbal and written communication, strong organizational skills, and the ability to work with the public and meet timelines. Versa and OnBase experience is a plus; training will be provided.

Qualifications

• Must be able to communicate verbally and in writing.
• Ability to read and interpret Florida statutes.
• Experience working with the public in a professional setting.
• Excellent organizational skills.
• Commitment to project timelines.

Responsibilities

• Contact constituents/complainants to discuss complaints filed.
• Read statutes and compare with complaints to analyze the issue.
• Provide excellent customer service to the public.
• Advise complainants of jurisdiction and case status.
• Offer resources or referrals as appropriate.
• Send written correspondence after supervisor approval.
• Close the case with proper codes/activities/statutes in Versa.
• Document actions in the OnBase system.

Skills

Verbal communication

Written communication

Public interaction

Read Florida statutes

Organizational skills

Timeline commitment

Education

High school diploma

Tools

Versa

OnBase

Job description

WORK ENVIRONMENT: Professional office, business casual

Candidate Responsibilities

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

Candidate Required Skills

• Communicate verbally and in writing appropriately
• Read and interrupt Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project time line

Required/Desired Skills

• Skill
• Required /Desired
• Amount
• Of Experience
• Ability to speak and understand English
• 0
• High school diploma
• 0
• Excellent written and oral communication with the public
• 0
• Ability to read and interrupt Florida State Statues
• 1
• Years
• Experience working with the public in a professional work environment
• 3
• Years
• Experience working with the public and analyzing complaints
• 1
• Years
• Experience using Versa
• Highly desired
• 0
• Experience using OnBase system
• Highly desired
• 0