RESEARCH AND CORRESPONDENCE EDITOR - 41001911

State of Florida; Tallahassee (FL); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Annual and Sick Leave benefits

Nine paid holidays

Retirement plan options

Tuition waivers

Job summary

State of Florida, Office of the Attorney General, is seeking a Research and Correspondence Editor to compile and edit complaint data, conduct in-depth research, and respond to inquiries with professional writing. You will work on consumer protection issues, analyze trends, and draft concise summaries; opportunities for growth exist within the Citizen Services team.

This is a demanding role requiring strong communication, meticulous editing, and independent judgment to resolve complex inquiries

Qualifications

• Seven (7) years of professional or technical experience in training, analyzing, developing and measuring instructional training programs, teaching, curriculum development, staff development, research, program evaluation, personnel or criminal justice, or
• Bachelor’s degree from an accredited college or university and three (3) years of professional or technical experience as described above, or
• A master’s degree from an accredited college or university and two (2) years of professional or technical experience as described above, or
• A juris doctorate or doctorate from an accredited college or university and one (1) year of professional or technical experience as described above.

Responsibilities

• Review and edit feedback to written complaints in relation to OAG duties and consumer issues.
• Assist trainer with mentor/training of new Government Analyst I.
• Research and fact-check using multiple media resources and official databases.
• Provide accurate, concise written responses and document complaint data for trend analysis.
• Route complaints to proper sections or subject experts and escalate as needed.
• Assist with maintenance and refinement of referral resources and instructions.

Skills

Communication skills

Typing 35 WPM

Call center experience

Customer service

Education

Bachelor’s degree + 3 years experience

Master’s degree + 2 years experience

Juris Doctorate/Doctorate + 1 year experience

Job description

Requisition No: 883391
Agency: Office of the Attorney General
Working Title: RESEARCH AND CORRESPONDENCE EDITOR - 41001911
Pay Plan: Career Service
Position Number: 41001911
Salary: $53,000.08
Posting Closing Date: 10/10/2026

Dear Jobseekers, We are looking to hire reliable, professional, and compassionate individuals who love to help people to work on our Citizen Services team. If you have excellent communication skills, good typing skills, and can work on the phones for an extended period, you are a great candidate for our position! Learn more below about why we’re a great place to work.

Our Organization and Mission: The Office of the Attorney General (OAG) represents the State of Florida in state and federal civil and criminal courts, from trial courts to the U.S. Supreme Court. The Attorney General’s Office also provides legal protections for Floridians against consumer fraud through enforcement of state laws. At the OAG, staff are afforded an array of opportunities to serve the community and citizens of Florida, including in areas of criminal appeals, civil litigation, consumer protection, Medicaid fraud, and victims and civil rights. We invite you to visit our website at www.myfloridalegal.com to learn more about the State of Florida’s law firm and its many opportunities.

Salary and Benefits

• $53,000.08 Annually / $2,038.46 Biweekly

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including:
• Health insurance (totaling an annual family benefit value of $19,812, or $9,161 for individuals).
• Basic life insurance policy for $25,000 at no cost for all employees.
• Life, Dental, and Vision
• Additional Supplemental Insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com .

The Difference You Will Make

The Office of Citizen Services is dedicated to the Attorney General's vow to protect the citizens of Florida from fraud, and serves as the agency's point-of-contact for complaints and inquiries; provides the public with information on the Attorney General's duties, responsibilities and initiatives; provides reliable information on consumer scams, emerging issues, and resources; and provides meaningful help to consumers toward resolving complaints through referrals and informal mediation when appropriate. During declared states of emergency, we also operate the OAG’s Price-Gouging Hotline.

The Work You Will Do

This is work collecting and compiling complaint data, conducting comprehensive research using multiple media venues, analyzing and responding to inquiries verbally and in writing, exercising independent judgment to assist complainants in accordance with the agency’s consumer advocacy mission while using agency approved writing standards. This is a higher-level position. Working independently with minimal supervision while meeting or exceeding goals and expectations. Ability to logically process a problem through to a solution, make independent decisions, and discernment to know when an issue needs to be reviewed by management (i.e. media issues, influx that warrants front office involvement, high profile). Business hours are Monday – Friday, 8:00am - 5:00pm. Regular attendance and punctuality is required.

Duties Include But Are Not Limited To

• Primary Duty: review and provide edit feedback to written complaints in relation to OAG duties, as well as in relation to current consumer & public interest issues; consumer scams, fraud, and complaint trends and resources.
• Primary Duty: assist trainer with mentor/training of new Government Analyst I.
• Primary Duty: research and fact checking, uses multimedia resources, including consumer protection alerts and news; Internet searches; OAG agency databases; communicating with OAG subject experts/staff; communicating with external government and consumer agencies; informal review of Florida Statutes, rules and regulations.
• Primary Duty: determines effective accurate solutions for problems and questions.
• Primary Duty: accurately routes complaints under OAG jurisdiction to proper sections or subject experts.
• Provides prompt verbal assistance and information to complainants about their rights, responsibilities and resources, including local, state, and federal agencies, and consumer advocacy organizations.
• Writes accurate concise summaries of verbal and written complaints, inquiries, information requests and other correspondence, and accurately documents complaint data for future trend analysis and public records searches.
• Composes written responses in direct business writing style, using consumer advocacy language when appropriate.
• Exercises independent judgment in handling complaints via quickest, most effective media (phone call, email, postal, fax) and providing the most helpful response.
• Assists with maintenance and refinement of non-complex but dynamic referral resources and instructions.
• Maintains up-to-date knowledge of OAG agency priorities, section overviews, general duties and chapter 501, FS, Florida's Deceptive and Unfair Trade Practices Act.
• Maintains up-to-date knowledge of current consumer, public interest and legislative issues; consumer scams, fraud, and complaint trends and resources.
• Maintains understanding of OAG complaint process from initiation to closure to effectively find and share data, to troubleshoot workflow issues, and for cross-training.
• Recognizes and documents patterns of complaints, complaint trends and surges in relation to the OAG's consumer protection role and Ch. 501 FS.
• Recognizes and promptly handles or escalates non-consumer complaints that involve urgent or potentially controversial safety/abuse/medical issues, security concerns, and issues that require law enforcement referrals.
• Identifies potential Senior Protection Team and safety concern complaints, collects necessary complaint data or delegates such research to staff.
• Ensures appropriate mandatory reporting is followed & documented to report concerns to law enforcement and state abuse hotline and follows proper workflow processes (via providing email copies or rerouting entries) to bring such complaints to attention of SPT units and other OAG staff as appropriate.
• Performs all other duties as assigned.

How You Will Grow

Citizen Services is on the forefront of consumer issues and works closely with the Consumer Protection Division to collect and identify patterns of consumer complaints that may lead to investigation or action by the agency. In this role you will gain exposure to a broad range of topics including consumer issues, Lemon Law, Medicaid Fraud, identify theft, and more. This experience is valuable for promotion into other OAG Positions.

Minimum Qualifications

• Seven (7) years of professional or technical experience in areas such as training, analyzing, developing and measuring instructional training programs, teaching, curriculum development, staff development, research, program evaluation, personnel or criminal justice, or
• Bachelor’s degree from an accredited college or university and three (3) years of professional or technical experience as described above, or
• A master’s degree from an accredited college or university and two (2) years of professional or technical experience as described above, or
• A juris doctorate or doctorate from an accredited college or university and one (1) year of professional or technical experience as described above.

Preferred Qualifications

• Excellent verbal and written communication skills, preference on editing experience
• Experience conducting fact-finding research, analyzing and/or summarizing information.
• Experience in a call center or customer service environment, customer resolution, consumer complaints, or citizen advocacy.
• Typing minimum 35 words per minute (WPM)

CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE

All OAG positions are “sensitive or special trust” and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT

The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT

The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.

REMINDERS

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.