Compliance Communications & Tech Support Analyst

Cambridge Investment Research, Inc.; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Premium benefit package including医?保险

Vacation/sick time

401K retirement plan with company

Eleven paid holidays

Job summary

Cambridge Investment Research, Inc. is seeking a Compliance Communications Analyst to support archiving, encrypted email, social media provisioning, and supervisory review systems.

You’ll coordinate with vendors to resolve issues quickly while assisting financial professionals with technology and troubleshooting needs, maintaining strict confidentiality. The role blends analytical and technical problem-solving with empathetic customer service.

Qualifications

• Two or more years of related experience, education, and/or training.
• Customer-first mindset with empathetic and kind approach to helping others.
• Technical troubleshooting skills, including resolving access issues such as password resets.
• Comfort navigating and working in spreadsheets.
• Familiarity with Microsoft Copilot, Excel, Outlook, Gmail, Smarsh, and Redtail.
• Strong verbal communication skills.
• A resourceful, curious approach—you learn quickly and know how to find the right resources.

Responsibilities

• Provide financial professionals with technology and troubleshooting support for archiving, encrypted email, and social media provisioning.
• Set up new user access in software systems used to conduct supervisory email review.
• Run reports and analyze data within compliance software systems.
• Collaborate with outside vendors to troubleshoot and resolve problems.
• Educate financial professionals on maintaining confidentiality when sending client information via email.
• Ensure internal and external users adhere to applicable policies and procedures.
• Provide compliance-related customer service, track open issues, and follow up consistently to ensure they are resolved.
• Communicate effectively with internal and external customers and supply information as requested by management.
• Build and maintain positive relationships with financial professionals by delivering excellent service and exemplifying Cambridge core values.
• Organize and maintain departmental information, including spreadsheets, database software, and standard operating procedures.
• Identify and promote opportunities to improve processes, share best practices, and increase efficiency.
• Serve as a knowledge leader and mentor within the department through training and coaching.
• Maintain working knowledge of industry compliance topics, procedures, issues, and concerns.
• Cross-train on other department responsibilities as identified by management.

Skills

Customer-first mindset

Strong verbal communication

Analytical problem-solving

Empathetic approach

Technical troubleshooting

Spreadsheet proficiency

Education

Two+ years related experience

Tools

Microsoft Copilot

Excel

Outlook

Gmail

Smarsh

Redtail

Job description

Cambridge Investment Research, Inc. is seeking a Compliance Communications Analyst to support archiving, encrypted email, social media provisioning, and supervisory review systems.

You’ll coordinate with vendors to resolve issues quickly while assisting financial professionals with technology and troubleshooting needs, maintaining strict confidentiality. The role blends analytical and technical problem-solving with empathetic customer service.