Compliance Commmunications Analyst

Eneric Petroleum Corp.; Fairfield (IA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Healthcare package

Paid holidays

401K matching

Paid time off

Zusammenfassung

Cambridge is seeking a Compliance Communications Analyst to support financial professionals with archiving, encrypted email, and provisioning. You will work with external vendors, run reports, and help ensure confidentiality and policy adherence across communications.

A customer-first mindset and strong technical troubleshooting are essential. You will collaborate with teams to maintain documentation and train staff, while building positive relationships with financial professionals and adhering

Qualifikationen

• Customer-first mindset and empathetic customer service approach required.
• Strong verbal communication for internal and external customers.
• Analytical skills for data and compliance reporting.
• Familiarity with common compliance and email/archive tools is a plus.

Aufgaben

• Provide tech support for archiving, encrypted email, and social media provisioning.
• Set up new user access in supervisory review systems.
• Run reports and analyze data in compliance software.
• Collaborate with vendors to resolve issues quickly.
• Educate professionals on confidentiality when sending client information.

Kenntnisse

Customer-first mindset

Strong verbal communication

Empathetic approach

Analytical skills

Tools

Microsoft Copilot

Excel

Outlook

Gmail

Smarsh

Redtail

Jobbeschreibung

Job Summary

Are you a tech-savvy problem solver who enjoys helping people and keeping things running smoothly? As a Compliance Communications Analyst, you'll be the go-to resource for financial professionals who need support with archiving and encrypted email, social media provisioning, and supervisory review systems, and you'll partner with outside vendors to resolve issues quickly. This role is ideal for someone who pairs strong analytical and technical skills with a genuine, empathetic approach to customer service.

Key Deliverables and Responsibilities

• Provide financial professionals with technology and troubleshooting support for archiving and encrypted email and social media provisioning.
• Set up new user access in software systems used to conduct supervisory email review.
• Run reports and analyze data within compliance software systems.
• Collaborate with outside vendors to troubleshoot and resolve problems.
• Educate financial professionals on maintaining confidentiality when sending client information via email.
• Ensure internal and external users adhere to applicable policies and procedures.
• Provide compliance-related customer service, track open issues, and follow up consistently to ensure they are resolved.
• Communicate effective with internal and external customers and supply information as requested by management, company associates, and financial professionals.
• Build and maintain positive relationships with financial professionals by delivering excellent service and exemplifying Cambridge core values.
• Organize and maintain departmental information, including spreadsheets, database software, and standard operating procedures.
• Identify and promote opportunities to improve processes, share best practices, and increase efficiency.
• Serve as a knowledge leader and mentor within the department through training, coaching, and answering questions.
• Maintain working knowledge of industry compliance topics, procedures, issues, and concerns.
• Cross-train on other department responsibilities as identified by management.

What You Bring

• Two or more years of related experience, education, and/or training.
• A customer-first mindset, with an empathetic and kind approach to helping others.
• Technical troubleshooting skills, including resolving access issues such as password resets.
• Comfort navigating and working in spreadsheets.
• Familiarity with Microsoft Copilot, Excel, Outlook, Gmail, Smarsh, and Redtail.
• Strong verbal communication skills.
• A resourceful, curious approach-you learn quickly and know how to find the right resources and ask the right questions.

What We Are Looking For

Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

• Premium benefit package including medical, vision, dental, life and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays

You can find more details about our comprehensive benefits package here .

Cambridge Overview

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.