Compliance Commmunications Analyst

EPC Eneric Petroleum Corp.; Fairfield (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Premium benefits package

Vacation/Sick time

401K with company match

Eleven paid holidays

Job summary

Cambridge is seeking a Compliance Communications Analyst to support financial professionals with archiving, encrypted email, and social media provisioning. You will partner with vendors to resolve issues quickly and ensure confidentiality.

In this role you’ll analyze data in compliance software, set up user access, and train colleagues. Strong tech skills and a customer-first mindset are essential to deliver excellent service.

Qualifications

• Two or more years of related experience, education, and/or training.
• A customer‑first mindset, with an empathetic and kind approach to helping others.
• Technical troubleshooting skills, including resolving access issues such as password resets.
• Comfort navigating and working in spreadsheets.
• Familiarity with Microsoft Copilot, Excel, Outlook, Gmail, Smarsh, and Redtail.
• Strong verbal communication skills.
• A resourceful, curious approach—you learn quickly and know how to find the right resources and ask the right questions.

Responsibilities

• Provide support for archiving, encrypted email, and social media provisioning.
• Set up new user access for supervisory email review systems.
• Run reports and analyze data in compliance software.
• Collaborate with vendors to troubleshoot and resolve issues.
• Educate professionals on email confidentiality when handling client data.
• Ensure users follow applicable policies and procedures.
• Provide compliance-related support, track issues, and follow up.
• Communicate with customers and supply information as requested by management.
• Build relationships with financial professionals and model Cambridge values.
• Organize departmental information using spreadsheets, databases, and SOPs.
• Identify opportunities to improve processes and efficiency.
• Mentor teammates through training and coaching.
• Maintain up-to-date knowledge of compliance topics and procedures.
• Cross-train in other department duties.

Skills

Customer-first mindset

Technical troubleshooting

Verbal communication

Spreadsheet proficiency

Curiosity

Education

Experience-based qualification

Tools

Microsoft Copilot

Excel

Outlook

Gmail

Smarsh

Redtail

Job description

Job Summary

Are you a tech-savvy problem solver who enjoys helping people and keeping things running smoothly? As a Compliance Communications Analyst, you'll be the go‑to resource for financial professionals who need support with archiving and encrypted email, social media provisioning, and supervisory review systems, and you'll partner with outside vendors to resolve issues quickly. This role is ideal for someone who pairs strong analytical and technical skills with a genuine, empathetic approach to customer service.

Key Deliverables and Responsibilities

• Provide financial professionals with technology and troubleshooting support for archiving and encrypted email and social media provisioning.
• Set up new user access in software systems used to conduct supervisory email review.
• Run reports and analyze data within compliance software systems.
• Collaborate with outside vendors to troubleshoot and resolve problems.
• Educate financial professionals on maintaining confidentiality when sending client information via email.
• Ensure internal and external users adhere to applicable policies and procedures.
• Provide compliance-related customer service, track open issues, and follow up consistently to ensure they are resolved.
• Communicate effectively with internal and external customers and supply information as requested by management, company associates, and financial professionals.
• Build and maintain positive relationships with financial professionals by delivering excellent service and exemplifying Cambridge core values.
• Organize and maintain departmental information, including spreadsheets, database software, and standard operating procedures.
• Identify and promote opportunities to improve processes, share best practices, and increase efficiency.
• Serve as a knowledge leader and mentor within the department through training, coaching, and answering questions.
• Maintain working knowledge of industry compliance topics, procedures, issues, and concerns.
• Cross-train on other department responsibilities as identified by management.

What You Bring

• Two or more years of related experience, education, and/or training.
• A customer‑first mindset, with an empathetic and kind approach to helping others.
• Technical troubleshooting skills, including resolving access issues such as password resets.
• Comfort navigating and working in spreadsheets.
• Familiarity with Microsoft Copilot, Excel, Outlook, Gmail, Smarsh, and Redtail.
• Strong verbal communication skills.
• A resourceful, curious approach—you learn quickly and know how to find the right resources and ask the right questions.

Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

• Premium benefit package including medical, vision, dental, life and long‑term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays

You can find more details about our comprehensive benefits package here.

Cambridge Overview

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.

At Cambridge, we’re not just offering a job — we’re inviting you to join a community where you can make a real impact and grow a fulfilling career. With exceptional development opportunities and a team that truly supports your success, you’ll have everything you need to thrive.

Learn more about working at Cambridge here.

Culture

Culture is at the core of who we are. We believe great things happen when people work together in a supportive, balanced, and collaborative environment. At Cambridge, your voice matters, friendships flourish, and you’ll always feel part of something bigger.

Discover our culture here.