Compliance Auditor | AU Life Insurance

Offshore 24/7; United States; À distance; USD 8 800 - 12 000; Plein temps

Avantages offerts par ce poste

100% work from home

HMO coverage from Day 1

13th month pay

20 days paid leave per year

Résumé du poste

Offshore 24/7 is hiring a Compliance Auditor to review AR applications, written communications and call recordings against a compliance scorecard. You will provide practical coaching to advisers and validate offshore audit results.

The role emphasizes delivering firm, constructive feedback and improving audit processes. You will work from home on a permanent Philippine contract, with exposure to an international insurance network and monthly training sessions.

Qualifications

• 2+ years listening to calls or checking files against a compliance or QA scorecard.
• Able to give written or verbal feedback based on audit findings.
• Strong attention to detail and ability to assess disclosures and outcomes.
• Clear, constructive written feedback that is firm on substance.
• Confident in discussing issues with ARs, including challenging conversations.

Responsabilités

• Review insurance applications and call recordings submitted by ARs.
• Review audits performed by offshore team and validate findings against the scorecard; provide calibration feedback.
• Update scorecards and feedback; finalize audits within SLAs (no item older than 10 days).
• Log remediations and follow up with ARs; escrow aged items as needed.
• Identify trends and recurring breaches; report to compliance team and Committee.
• Coach ARs daily on trends and issues, in writing and verbally.
• Assist in monthly training drop-ins for internal advisory teams and AR network.
• Review FSGs, scripts and templates for regulatory accuracy and contribute to audit reporting.

Connaissances

Auditing calls

Coaching feedback

Attention to detail

Time management

Verbal communication

Formation

RG 146 or equivalent

Outils

CRM software

3CX

SharePoint

Microsoft 365

Description du poste

• Full-time, permanent Philippine employment with Offshore 24/7, supporting an established Australian business
  
• Start: as soon as possible
  

Join an Australian life insurance group as a Compliance Auditor, working from home on a permanent, full-time Philippine contract. You’ll review the insurance applications, written communications and call recordings that Authorised Representatives (ARs) submit, check them against the compliance scorecard, and turn what you find into practical coaching for the advisers.

This role suits someone who already scores calls or customer files against a compliance standard and is comfortable giving firm, constructive feedback.

Why this role is worth having

You’ll see how advice is audited from end to end: you’ll validate the work of an offshore audit team, spot recurring breaches across the network, and report trends to the compliance team and the Compliance Committee. You’ll also help prepare and present monthly training drop-ins for the advice team, and help improve the audit scorecard and process over time.

What you’ll be doing

• Review insurance applications submitted by ARs, including written communications and call recordings.
  
• Review audits completed by the offshore audit team and validate their findings against the compliance scorecard, giving feedback and calibration support so audit quality stays consistent.
  
• Update scorecards and feedback where needed, then finalise and submit audits within agreed service levels, with no finalisation task older than 10 days.
  
• Log remediations, follow them up and escrow aged or unresolved items with ARs.
  
• Identify trends and recurring breaches across ARs and licences, and report them to the compliance team and the Compliance Committee.
  
• Coach ARs day to day, on trends and on ad hoc issues, both verbally and in writing.
  
• Help prepare and present monthly training drop-ins for the internal advice team and the wider AR network.
  
• Review internal and client-facing documents such as FSGs, scripts and templates for regulatory accuracy and clarity, and contribute to audit reporting, data accuracy and improvements to the scorecard.
  

You’ll work in a CRM, 3CX call recordings, SharePoint and Microsoft 365 (Excel, Word, Outlook and Teams).

Requirements

What you’ll need

• At least 2 years of experience listening to recorded calls or checking customer files and scoring them against a compliance, regulatory or QA scorecard.
  
• Hands‑on experience giving written or verbal feedback or coaching to people based on your own audit or QA findings.
  
• Strong attention to detail, and the ability to listen critically to calls and assess conduct, disclosures and client outcomes.
  
• Clear, constructive written feedback that is firm on substance and encourages improvement.
  
• Confidence speaking with ARs, including in challenging conversations about poor adherence.
  
• Good organisation and time management.
  
• RG 146 or a relevant compliance qualification, or willingness to complete one.
  
• Availability to work Monday to Friday, 7:00 AM – 4:00 PM PHT.
  

Nice to have

• Experience in Australian life insurance or financial advice compliance.
  
• Familiarity with life insurance products, and knowledge of the difference between general and personal advice.
  
• Knowledge of specific insurer products (for example TAL, Zurich, AIA, ClearView, NEOS).
  
• Experience building or refining audit scorecards or compliance frameworks.
  
• Data and reporting skills, such as Excel pivot tables and dashboards.
  

What’s on offer

Offshore 24/7 has been placing professionals with international businesses since 2008, with 500+ professionals placed. You are employed by Offshore 24/7 on a local Philippines employment contract with real job security, backed by a 4.9/5 rating on Glassdoor and 5.0 on Google. We provide ongoing training and coaching of our own, with reviews at 1, 3, 5 and 12 months.

• 100% work from home
• Full-time, permanent Philippine employment with Offshore 24/7, supporting an established Australian business
• Monday to Friday, 6:00 AM – 4:00 PM PHT
• Complete WFH equipment provided — company laptop and all equipment required for your role
• HMO coverage from Day 1
• 20 days paid leave per year — 15 annual leave + 5 sick leave, accruing from Day 1
• 13th month pay
• Government‑mandated benefits
• Annual rate and performance review
• Comprehensive training and ongoing professional development
• Regular staff events and team activities