Life Insurance Administrator | AU Life Insurance

Offshore 24/7; United States; Remote; USD 3,500 - 7,100; Full time

Benefits offered by this job

WFH

HMO coverage from Day 1

20 days paid leave per year

13th month pay

Company laptop provided

Job summary

AU Life Insurance is seeking a Life Insurance Administrator to join the onshore administration team. This full-time, work-from-home role supports the life insurance policy lifecycle, with training provided and collaboration with Australian colleagues.

You will handle applications, documentation checks, and records accuracy, while staying calm under a busy workload and ensuring timely task completion.

Qualifications

• At least 2 years of administration experience.
• Strong attention to detail and accurate record-keeping.
• Good written and spoken English.
• Experience supporting Australian clients or Australian business.
• Digitally savvy and quick to learn new systems.
• Able to manage high volumes of work and meet SLAs.

Responsibilities

• Support policy administration across the policy lifecycle, including new business, underwriting and maintenance.
• Assist with application processing, documentation checks and follow-ups on outstanding requirements.
• Maintain accurate and compliant client, policy and application records.
• Identify incomplete, incorrect or missing information and elevate exceptions to the right team.
• Manage your assigned work queues and complete tasks within agreed SLAs.
• Monitor task progress and ensure items are followed through to completion.
• Keep clear, accurate notes of actions taken, outcomes and next steps.
• Work in the team's CRM and Microsoft 365; training provided.
• This role does not involve direct client calls; contact with clients is handled by the onshore team.

Skills

Administration experience

Attention to detail

English proficiency

Digital literacy

Time management

Australian business experience

Proactive

Work from home

Tools

CRM

Microsoft 365

Outlook

Word

Excel

Teams

Job description

Life Insurance Administrator | AU Life Insurance

• Full-time, permanent Philippine employment with Offshore 24/7
  

The role

Join the onshore Life Insurance Administration team of an Australian life insurance business. It is a full-time, permanent, work-from-home role in which you keep applications, policies and client records accurate and compliant as they move through new business, underwriting and policy maintenance.

This is a behind-the-scenes administration role for someone with solid administration experience who is comfortable with a busy workload and stays calm under pressure. You will work with the team's systems and your onshore colleagues, not directly with clients.

Why this role

You will build real depth in life insurance administration across the whole policy lifecycle, from new business through underwriting to policy maintenance. Full training on the team's systems is provided, and Offshore 24/7 backs it with its own training and ongoing professional development.

What you'll be doing

• Support policy administration across the policy lifecycle, including new business, underwriting and maintenance
  
• Assist with application processing, documentation checks and follow-ups on outstanding requirements
  
• Maintain accurate and compliant client, policy and application records
  
• Identify incomplete, incorrect or missing information and elevate exceptions to the right team
  
• Manage your assigned work queues and complete tasks within agreed SLAs
  
• Monitor task progress and make sure outstanding items are followed through to completion
  
• Keep clear, accurate notes of actions taken, outcomes and next steps
  

You will work in the team's CRM and Microsoft 365 (Outlook, Word, Excel and Teams). Other online tools may be added, and full training is provided.

This role does not include inbound or outbound calls, cold calling or lead generation, or giving advice or product recommendations. Contact with clients and authorised representatives is handled by the onshore team.

Requirements

What you’ll need

• At least 2 years of administration experience
  
• Strong attention to detail
  
• Good written and spoken English, and a well-spoken, personable manner
  
• Digitally savvy and quick to learn new systems
  
• Able to manage high volumes of work and meet SLAs
  
• Experience working for or supporting an Australian business or Australian clients
  
• Proactive and adaptable
  
• Available Monday to Friday, 6:00 AM - 3:00 PM PHT, working from home
  

Nice to have

• Administration experience in a high-volume environment
  
• Life insurance administration experience
  
• Experience using a CRM
  

What’s on offer

Offshore 24/7 has been placing skilled Filipino professionals with Australian businesses since 2008, with more than 500 professionals placed. You are employed by us under a local Philippines contract with real job security, backed by a 4.9/5 Glassdoor rating and 5.0 on Google, and supported with ongoing training and coaching.

• 100% work from home
  
• Full-time, permanent Philippine employment with Offshore 24/7, supporting an established Australian business
  
• Monday to Friday, 6:00 AM - 3:00 PM PHT
  
• Complete WFH equipment provided - company laptop and all equipment required for your role
  
• HMO coverage from Day 1
  
• 20 days paid leave per year - 15 annual leave + 5 sick leave, accruing from Day 1
  
• 13th month pay
  
• Government-mandated benefits
  
• Annual rate and performance review
  
• Comprehensive training and ongoing professional development
  
• Regular staff events and team activities