QA / Reports & Data Analyst / Compliance

Get My Course; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Permanent work from home

HMO in your first year of tenure

Fun and engaging environment.

Job summary

Get My Course is seeking a Quality Assurance/Reports Data Analyst / Compliance Specialist for a remote position. You will design and implement compliance programs for the sales team and perform audits to ensure adherence to policies and regulations.

You will analyze sales data, educate teams on obligations, and report findings. The ideal candidate has 3+ years in QA/compliance within BPO sales and strong Excel/CRM skills. This is a permanent remote role with a collaborative environment.

Qualifications

• 3+ years of QA/Reports Analyst/Compliance experience in BPO or sales-focused environments.
• Experience with reporting, auditing and analytics.
• Experience designing and implementing SOPs and compliance programs for sales teams.
• Strong communication skills and ability to train teams.

Responsibilities

• Design and implement compliance programs and policies for the sales department.
• Perform regular audits to assess agent compliance with policies, requirements, and regulations.
• Identify gaps, report findings, and recommend corrective actions to relevant team members.
• Monitor sales processes and documentation to ensure adherence to compliance standards.
• Analyze sales data, reports, and metrics to identify issues or patterns.
• Educate sales teams on obligations, policies, and best practices; conduct training sessions.
• Collaborate with management to integrate compliance and quality objectives.

Skills

QA / Compliance experience

Data analysis

Reporting and analytics

Strong communication skills

Tools

Microsoft Excel

Google Sheets

CRM systems

Job description

This is a remote position.

We’re looking for Quality Assurance/ Reports Data Analyst / Compliance Specialist to join our A-TEAM!

What you need to do:

• Design and implement compliance programs and policies specific to the sales department.
• Perform regular audits to assess agent compliance with policies, requirements, and regulations.
• Identify gaps, report findings, and recommend corrective actions to relevant team members.
• Monitor sales processes, practices, and documentation to ensure adherence to established compliance standards
• Analyze sales data, reports, and metrics to identify potential issues or patterns that require attention.
• Educate sales teams on obligations, policies, and best practices. And conduct training sessions with the team.
• Work closely with management team to integrate compliance and quality objectives.

Requirements

• At least 3 years accumulated experience as a Quality Assurance Specialist/ Reports Analyst / Compliance Specialist in the BPO industry specifically handling/monitoring SALES accounts.
• Extensive knowledge with reporting, auditing and analytics
• Extensive knowledge in designing, creating, and implementing SOPs and compliance programs for SALES teams.
• Strong communication skills
• Exemplary skills in Microsoft Excel and Google Sheets.
• Experience in handling several CRMs
• Must have work equipment ready
• Minimum 50mbps internet connection and preferably with internet back-up option

Benefits

• PERMANENT work from home AU Morning shift
• HMO in your first year of tenure
• Fun and engaging environment.