Compliance Analyst: Data-Driven Controls & Automation

Teleperformance USA; Maine; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Mental health resources

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Compliance Analyst to support the Governance, Risk, and Compliance program across the CMS. You will monitor controls, perform audits, and help document findings to drive continuous improvement.

The role emphasizes data-driven reporting, tooling, and cross-functional collaboration. The ideal candidate is organized, process-oriented, and comfortable using automation tools in a fast-paced environment.

Qualifications

• Experience in compliance, audit, quality assurance, risk management, government contracting, or a related field is an asset.
• Strong analytical, organizational, and problem-solving skills.
• Advanced proficiency in Google Workspace, particularly Google Sheets and Drive.
• Experience working within documented processes, controls, and governance frameworks.
• Experience with data analysis, reporting, and process improvement initiatives.
• Exposure to compliance management systems, internal audits, or controls testing is beneficial.
• Familiarity with Google Apps Script, Looker Studio, SQL, Python, AI tools, or workflow automation technologies is considered a strong asset.
• Experience in a regulated industry is beneficial but not required.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Responsibilities

• Conduct compliance monitoring, control testing, and audit activities to assess adherence to regulatory, client, and company requirements.
• Document findings, track corrective actions, and support remediation efforts.
• Maintain compliance records, evidence repositories, control inventories, and audit documentation.
• Assist with risk assessments, regulatory change management, and policy reviews.
• Analyze compliance data and prepare reports, dashboards, and management summaries.
• Monitor key compliance metrics and identify trends, risks, and potential control gaps.
• Support governance and ongoing maintenance of the Compliance Management System.
• Identify opportunities to streamline and automate compliance processes and reporting.
• Develop and maintain tools, workflows, and dashboards using Google Workspace technologies, including Google Sheets, Drive, Looker Studio, Forms, and Apps Script.
• Partner with Compliance, Operations, Technology, and business stakeholders to improve processes, data quality, and reporting capabilities.

Skills

Compliance

Audit

Quality assurance

Risk management

Google Sheets

Drive

Looker Studio

SQL

Python

AI tools

Tools

Google Apps Script

Looker Studio

SQL

Python

Job description

Teleperformance USA is seeking a Compliance Analyst to support the Governance, Risk, and Compliance program across the CMS. You will monitor controls, perform audits, and help document findings to drive continuous improvement.

The role emphasizes data-driven reporting, tooling, and cross-functional collaboration. The ideal candidate is organized, process-oriented, and comfortable using automation tools in a fast-paced environment.