Complex Care Navigator

University of Utah; Salt Lake City (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

University of Utah Health Hospitals and Clinics in Salt Lake City seeks a care coordinator to manage complex patient journeys, schedule multi-specialty appointments, imaging, and tests, and liaise between patients and the health system.

The role emphasizes independent judgment, collaboration with multiple disciplines, and proactive communication to ensure timely, high-quality patient care.

Qualifications

• Associate’s degree or two years’ healthcare coordinator experience.
• Minimum of 3 years of experience in healthcare coordination or an administrative role.
• Experience with Epic scheduling and referrals preferred.

Responsibilities

• Coordinates patient care across different providers, specialties, and care settings; focuses on chronic and high-acuity cases.
• Serves as the primary liaison between patients, internal and external physicians and clinical teams; assesses needs, triages calls, provides information.
• Manages surgery scheduling; places case requests, secures OR times, coordinates with reps for supplies, ensures documentation.

Skills

Epic scheduling

Insurance benefits & authorizations

Multidisciplinary care coordination

Microsoft Office

Strong communication

Patient liaison

Complex scheduling

Independent judgment

Education

Associate’s degree or two years healthcare coordinator experience

Tools

Epic

MyChart

Job description

University of Utah Health Hospitals and Clinics in Salt Lake City seeks a care coordinator to manage complex patient journeys, schedule multi-specialty appointments, imaging, and tests, and liaise between patients and the health system.

The role emphasizes independent judgment, collaboration with multiple disciplines, and proactive communication to ensure timely, high-quality patient care.