Complex Care Intake Specialist

Vynca Inc.; San Mateo (CA); Presencial; USD 55 000 - 85 000; Tempo integral

Resumo da oferta

Vynca Inc. in California is hiring a Clinical Intake Specialist to connect clients with the right resources and support. You will review medical charts, conduct intake visits, and help develop goals of care with the ECM care team.

You will work in a fast-paced setting that values person-centered care, motivational interviewing, and collaboration with field teams. Requires 2+ years intake experience, CA LVN or related degree, and PT hours 8:30am-5pm with potential evenings.

Qualificações

• Active, unrestricted California LVN license, or Bachelor's degree in a related field, or Medical Assistant certificate issued by a recognized group (AAH, AAMA, AMT, NCCT, or NHA)
• Minimum of 2 years of previous intake or admissions experience in a high call volume environment
• Experience with Health Gorilla or Health Record Systems
• Bilingual (English/Spanish) highly preferred

Responsabilidades

• Conduct outreach to newly referred clients and log activity in VyncaOS
• Conduct 8-12 intake visits daily, ensuring efficient and accurate assessments
• Assist clients in completing initial intake visit including a psychosocial assessment and care plan with goals of care
• Review medical charts and document client medical needs and suggested interventions
• Communicate critical information and client preferences to the care team for personalized care planning
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Attend weekly Team Operations Meetings
• Maintain a structured and organized schedule to optimize client intake and engagement
• When unscheduled, perform proactive outreach to no-shows or clients who have not been contacted previously
• Stay available for warm transfers from field teams, ensuring same-day responses
• Thrive in a fast-paced, dynamic environment with an emphasis on meeting key performance metrics

Descrição da oferta de emprego

Vynca Inc. in California is hiring a Clinical Intake Specialist to connect clients with the right resources and support. You will review medical charts, conduct intake visits, and help develop goals of care with the ECM care team.

You will work in a fast-paced setting that values person-centered care, motivational interviewing, and collaboration with field teams. Requires 2+ years intake experience, CA LVN or related degree, and PT hours 8:30am-5pm with potential evenings.