Complaints & Governance Administrator - Manchester

Mears Group PLC; Manchester (MO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Job summary

Mears Group PLC in Manchester is recruiting an Administrator to support multiple functions across branches. You will handle administrative duties, maintain records, and assist managers to drive business objectives.

The role includes handling complaints as responsibility moved back to Mears Living from Customer Success. This office-based, full-time position runs on a 2-week rota with a 40-hour week within a 12-month fixed term contract.

Qualifications

• Experience working within Customer Service
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively across teams
• Skilled in managing and prioritising a large and varied workload
• IT literate with experience using Microsoft Office packages, including basic Excel
• Strong ability to work within a fast-paced environment
• Resilient

Responsibilities

• Engaging with colleagues and external stakeholders over the telephone
• Ensuring complaints are dealt with in line with our complaints policy and procedure
• Supporting managers to respond to complaints in a timely fashion
• Managing the complaints system
• Liaising with customers
• Providing support for wider customer engagement work

Skills

Customer service experience

Communication skills

Independent & collaborative

Time management

IT literate

Microsoft Office

Tools

Excel

Job description

Mears Group PLC in Manchester is recruiting an Administrator to support multiple functions across branches. You will handle administrative duties, maintain records, and assist managers to drive business objectives.

The role includes handling complaints as responsibility moved back to Mears Living from Customer Success. This office-based, full-time position runs on a 2-week rota with a 40-hour week within a 12-month fixed term contract.