Business Analyst

Manchester City Council; United States; Hybrid; USD 46,000 - 59,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Parental leave

MCR+ discounts

Learning opportunities

Employment charter

Volunteering leave

Job summary

Manchester City Council is seeking a proactive System Support Analyst to join the System Hub team, delivering expert support for ContrOCC and Liquid Logic within Adult Social Care to improve service delivery.

You will coordinate projects, manage relationships with a diverse range of stakeholders, and ensure systems run securely and efficiently in a hybrid working pattern with core office hours.

Qualifications

• Experience delivering system support within Social Care or similar settings.
• Ability to coordinate projects, manage tasks and meet deadlines.
• Proficiency with Microsoft Office applications and data handling.

Responsibilities

• Provide system and service support within the System Hub for care services.
• Liaise with a broad range of internal and external stakeholders.
• Assist in governance, configuration, and maintenance of ContrOCC and Liquid Logic.

Skills

Direct Line-Management

Project Management

MS Office

Tools

Liquid Logic

ContrOCC

System C

Job description

Working Hours: 35 Hours Per WeekContract Type: PermanentWorking Style: Hybrid - Employees split their time between working remotely (e.g., from home) and working on-site (e.g., in an office).Closing Date: 11.59pm, 7 October 2026Interview Method: In Person Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. This Role is Subject to:

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment
• 2 References: Where possible we require 3 years' history
• DBS (Disclosure and Barring Service) Clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request
• BPSS (Baseline Personnel Security Standard) Clearance: This post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check

The Systems Hub is responsible for providing systems support to Adult Social Care, projects, and analysis support for the Manchester Local Care Organisation. This role involves supporting the System Hub Manager in managing and maintaining the systems, currently including ContrOCC and Liquid Logic, along with their associated workflows and processes. This presents an exciting opportunity with the potential to transform the support provided to care services in Manchester. The successful candidate will offer a professional, customer-centric, and specialized technical service that adheres to specific guidelines, policies, and procedures. This will ensure effective delivery of desired outcomes and satisfaction of various stakeholder needs. In collaboration with the System Hub Manager, the role entails providing effective system and service support within Social Care, fostering strong relationships with a broad range of stakeholders, and adopting a comprehensive approach to the requirements of care commissioning, contracts, payments, and charging. The Core Office Hours are Monday - Friday, 9:00am - 4:30pm Joining a new and evolving System Hub Team, this position offers an exciting and fulfilling prospect for the ideal applicant.

If you have any queries regarding this role, please contact [e-mail], We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

We are seeking a candidate who excels in communication and has a proven track record of managing projects to achieve high-quality outcomes. The ideal candidate will be highly organized, adept at balancing competing priorities, proficient in problem-solving and decision-making, and skilled at building trust and relationships with a diverse range of internal and external stakeholders. Working knowledge of System C products Liquid Logic and ContrOCC would be desirable for this role. We'll use the following essential criteria to decide which candidates to invite to assessment. Use your personal statement to provide evidence of how you meet each one, supported by relevant examples:

• Direct Line-Management and Leadership
• Project Management Training and Experience
• Sound working knowledge of Microsoft Suite of Applications

Desirable Criteria:

• Working knowledge of System C Products (Liquid Logic and ContrOCC)
• Experience or knowledge of Adult's or Children's Social Care

If you're invited to assessment, we'll look at a wider range of the role requirements. For more detail, please see the role profile.

We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things

Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.

A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.

Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.

Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.

Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.

A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.

Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.