Complaint Management Coordinator

Reinhausen Inc.; Humboldt (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Disability insurance

Life Insurance

Medical, vision and dental plans

Educational Assistance Program

Job summary

Reinhausen Inc. is seeking a technically skilled professional to investigate customer complaints and drive resolution across engineering, quality, and manufacturing teams.

You will analyze data, prepare reports, and deliver structured problem-solving documentation, including 8D investigations, to support continuous improvement and knowledge sharing. You will also contribute to digital initiatives by leveraging AI-powered tools and internal data resources to enhance issue resolution and

Qualifications

• Bachelor's degree in engineering, computer science, business, or related field or an equivalent combination of education and experience.
• Several years of experience in manufacturing, engineering, quality, customer problem solving, or related technical environment.
• Experience with ERP/MRP systems, preferably SAP, and Microsoft Office.

Responsibilities

• Investigate customer complaints related to products, services, and deliveries, partnering with cross-functional teams to identify root causes and drive resolution.
• Analyze complaint data, track performance indicators, and prepare reports supporting continuous improvement initiatives.
• Coordinate internal meetings and collaborate with stakeholders across engineering, quality, manufacturing, logistics, and customer-facing teams to resolve customer issues efficiently.
• Create clear technical documentation, investigation reports, and customer communications, including 8D reports.
• Help advance digital solutions by utilizing and supporting AI-powered tools and internal knowledge resources.

Skills

Analytical skills

Root cause investigation

Written and verbal communication

Education

Bachelor's degree in engineering/computer science/business

Tools

SAP

MS Office

Job description

At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 5,400 committed colleagues, which is characterized by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

What awaits you

• You will investigate customer complaints related to products, services, and deliveries, partnering with cross-functional teams to identify root causes and drive resolution efforts
• You will analyze complaint data, track performance indicators, and prepare reports that support continuous improvement initiatives
• You will coordinate internal meetings and collaborate with stakeholders across engineering, quality, manufacturing, logistics, and customer-facing teams to resolve customer issues efficiently
• You will create clear technical documentation, investigation reports, and customer communications, including structured problem-solving reports such as 8D investigations
• You will help advance digital solutions by utilizing and supporting AI-powered tools and internal knowledge resources that improve issue resolution and information sharing

What you bring to the table

• You have a bachelor's degree in engineering, computer science, business, or a related field, or an equivalent combination of education and experience
• You have several years of experience in manufacturing, engineering, quality, customer problem solving, or a related technical environment
• You have experience working with ERP/MRP systems, preferably SAP, as well as Microsoft Office applications
• You have strong analytical and root cause investigation skills and enjoy solving complex problems across multiple functions and products
• You have excellent written and verbal communication skills and can effectively explain technical information to a variety of audiences

Our Benefits

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Benefits & Offers

• Employees enjoy weekly canteen benefits as part of our commitment to well-being and workplace comfort. Additionally, we offer a bonus program to recognize and reward individual contributions and achievements.

Company Security

• We provide strong financial and personal protection for our employees through a 401(k) plan with a 10% company match, fully paid Short- and Long-Term Disability, AD&DD, and Life Insurance with optional family coverage.
• Employees also have the option to choose Supplemental Life, Accident, and Critical Illness Insurance.

Health and well being

• We offer company-paid medical, vision, and dental plans, with additional medical plan options available. Employees are eligible for insurance starting on Day 1. We also contribute to Health Savings Accounts (HSA). Our benefits are consistently ranked among the best in the U.S.

Networks & Communities

• We actively support foundation and community sponsorships and encourage participation in related activities. These initiatives foster meaningful connections and promote engagement within and beyond our organization.

Training and development

• We support our employees' growth through diverse development programs that strengthen skills and advance careers. Personalized coaching and mentoring connect them with experienced professionals, while our Educational Assistance Program offers financial support for approved learning opportunities.