Complaint Coordinator 1

Medline Industries, LP; Illinois; Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries, LP in Illinois seeks a detail-oriented Customer Support Specialist to assist customers, end users and sales reps in resolving issues and logging them in SAP.

You will log complaints, issue tags, credits and replacement orders, follow up on timeframes, and ensure proper closure while maintaining compliance with QSR/ISO and Medline policies.

Qualifications

• High School Diploma or equivalent is required.
• Intermediate level skills in Microsoft Excel (SUM, borders, column width, charts, text wrap, sort, headers/footers, print scaling).
• Intermediate level skills in Microsoft Word (headers, page breaks, page numbers, tables, adjust table columns).
• Ability to process details, prioritize importance, and draw clear conclusions.

Responsibilities

• Log complaints into SAP Complaint system and gather all information required to log in the system.
• Issue call tags, sales force notifications, credits and replacement orders as needed for complaint resolution.
• Ensure complaints are closed within the system properly.
• Follow up on all call tags issued during its 7th & 30th day after issuance of call tag.
• Issue RGAs and product returns as needed.
• Send out Customer Satisfaction Surveys.
• Follow up with sales force for information on outstanding issues within written procedures' time frames.
• Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times.
• Ensure written procedures are followed.

Skills

Excel

Word

Attention to detail

Education

High School Diploma or equivalent

Job description

Job Summary

Responsible for assisting customers, end users, and sales representatives in resolving and logging customer issues.

Job Description

• Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system.
• Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution.
• Ensure complaints are closed within the system properly.
• Follow up on all call tags issued during its 7th & 30th day after issuance of call tag.
• Issue RGA's and product returns as needed.
• Send out Customer Satisfaction Surveys.
• Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures.
• Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times.
• Ensure written procedures are followed.

Minimum Job Requirements

• Education: High School Diploma or equivalent.
• Certification / Licensure: None
• Work Experience: N/A
• Knowledge / Skills / Abilities: Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.

Preferred Job Requirements

• Education: None
• Certification / Licensure: None
• Work Experience: Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluating customer satisfaction preferred.
• Knowledge / Skills / Abilities: None

Benefits and Compensation

The anticipated salary range for this position: $18.75 - $27.25 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Company Culture and Diversity

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Company Overview

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.