Complaint Coordinator 1

Medline; Illinois; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a customer support associate to assist customers, end users, and sales representatives in resolving and logging issues promptly and accurately.

In this role you will log complaints in SAP, issue call tags, credits and replacement orders, follow up on 7th and 30th day, handle RGAs and returns, and ensure procedures align with QSR and ISO standards, while delivering excellent service.

Qualifications

• High School Diploma or equivalent is required.
• Intermediate Excel and Word skills are needed.
• Ability to process details, prioritize information, and draw concise conclusions.

Responsibilities

• Log complaints into SAP Complaint system and gather all pertinent information.
• Issue call tags, notifications, credits and replacement orders as needed to resolve complaints; ensure closure.
• Follow up on call tags at 7th and 30th day; issue RGAs and returns; send Customer Satisfaction Surveys.

Skills

Excel

Word

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

SAP

Job description

Job Summary

Responsible for assisting customers, end users, and sales representatives in resolving and logging customer issues.

Job Description

MAJOR RESPONSIBILITIES

• Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system.
• Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution. Ensure complaints are closed within the system properly.
• Follow up on all call tags issued during its 7th & 30th day after issuance of call tag. Issue RGA's and product returns as needed. Send out Customer Satisfaction Surveys.
• Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures.
• Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times. Ensure written procedures are followed.

Education

MINIMUM JOB REQUIREMENTS

• High School Diploma or equivalent.

Certification / Licensure

• None

Work Experience

• N/A

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.

Education

PREFERRED JOB REQUIREMENTS

• None

Work Experience

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluating customer satisfaction preferred.

Knowledge / Skills / Abilities

• None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

$18.75 - $27.25 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.