Compensation Success Partner - Adoption & Retention

Complete; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Complete is seeking a creative, customer-focused Customer Success Manager to build lasting relationships and drive value with midmarket customers. You will maximize success using Complete’s compensation tools, ensuring measurable outcomes and renewal momentum.

You’ll onboard new customers, conduct regular trainings, and tailor best practices to each account. Collaboration with product and engineering will help refine offerings, with upsell opportunities identified through customer feedback and

Qualifications

• 3+ years in tech, startup preferred.
• Proven track record in customer-facing roles.
• Exceptional communication and organizational skills.

Responsibilities

• Build and maintain strong relationships with midmarket customers (<1,000 employees).
• Onboard new customers for a seamless setup of Complete.
• Drive customer engagement through regular check-ins, trainings, and best practices.
• Collaborate with customers to develop retention and compensation practices strategies.
• Act as the voice of the customer to product and engineering teams for feedback.
• Identify upsell and expansion opportunities by understanding customer pain points.

Skills

Customer focus

Relationship building

Communication

Organizational skills

Problem solving

Metrics-driven

Upsell awareness

Tools

Excel

Notion

Slack

Linear

Job description

Complete is seeking a creative, customer-focused Customer Success Manager to build lasting relationships and drive value with midmarket customers. You will maximize success using Complete’s compensation tools, ensuring measurable outcomes and renewal momentum.

You’ll onboard new customers, conduct regular trainings, and tailor best practices to each account. Collaboration with product and engineering will help refine offerings, with upsell opportunities identified through customer feedback and