Customer Success Lead

Complete; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

A dynamic tech startup is seeking a passionate Customer Success Manager in San Francisco to build strong relationships with midmarket customers and maximize their success with compensation tools. The role requires over 3 years of experience in a customer-facing position and boasts responsibilities ranging from onboarding to providing tailored strategies for customer engagement. Ideal candidates thrive in fast-paced environments, possess exceptional communication skills, and have the initiative to drive customer value. This role offers an opportunity to work closely with engineering teams and contribute to enhancing product offerings.

Qualifications

• 3+ years of experience in a customer-facing role, such as Customer Success or Account Management.
• Track record in helping customers succeed in dynamic environments.
• Experience navigating ambiguity and building scalable processes.

Responsibilities

• Build and maintain strong relationships with midmarket customers.
• Drive customer engagement through regular check-ins and training.
• Collaborate with customers to develop strategies that improve retention.

Skills

Customer focus

Communication skills

Organizational skills

Problem-solving mindset

Ability to manage competing priorities

Tools

Excel

Slack

Notion

Linear

Job description

Customer Success Manager

We're looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you'll collaborate with customers to maximize their success using Complete's compensation tools, ensuring they achieve their goals and see measurable outcomes.

Responsibilities

• Build and maintain strong relationships with midmarket customers.
• Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete.
• Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs.
• Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices.
• Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings.
• Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community.
• Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete's solutions.
• Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives.

Qualifications

• Passionate about helping customers succeed and thrive in fast‑paced, dynamic environments.
• Proven track record in a customer‑facing role, such as Customer Success, Account Management, or a similar position.
• 3+ years of experience in the tech industry, preferably at a startup.
• Exceptional communication and organizational skills, with a proactive, problem‑solving mindset.
• Strong ability to manage competing priorities while staying metrics‑driven and goal‑focused.
• Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction.
• Bonus: Experience helping customers adopt new tools or processes.
• Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed.
• Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."

Interview Process

• [15 min] Intro call with CEO, Rani Mavram.
• [30 min] Take‑home assignment.
• [60 min] Onsite interview (product, values, and role‑specific discussions).
• For remote candidates, we may include an additional culture / fit call on an as‑needed basis.

Technology Stack

While this is not a technical role, you'll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus.

Join us at Complete and help us make compensation transparency a reality for companies and their employees!