Compassionate Veterinary Route Service Pro

Gateway-Services-Inc; Northborough (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay + overtime

Medical, Dental, and Vision insurance

Company-paid Life, AD&D, and LTD

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development and internal growth

Job summary

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Northborough, MA. This full-time position involves managing a demanding route, handling pets with care, and serving as the primary company contact for veterinary clinics and occasionally pet parents.

You will travel on a daily route, ensure accurate pickups and deliveries, and uphold professionalism and accuracy in sensitive situations. Training is provided for those new to pet aftercare.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.
• Prior customer service or route-based experience preferred.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.

Skills

personable

calm

compassionate

professionalism

accountability

organization

detail-oriented

Education

High school diploma or GED

Tools

CRM systems

Mobile technology

Job description

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Northborough, MA. This full-time position involves managing a demanding route, handling pets with care, and serving as the primary company contact for veterinary clinics and occasionally pet parents.

You will travel on a daily route, ensure accurate pickups and deliveries, and uphold professionalism and accuracy in sensitive situations. Training is provided for those new to pet aftercare.