Compassionate Veterinary Receptionist & Wellness Advocate

Plantation Animal Hospital; Alaska; On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Life Insurance

Disability coverage

Teladoc access

Employee Assistance Program (EAP)

Discounted pet care

Job summary

Plantation Animal Hospital is seeking a friendly and patient reception team member to be the Director of First Impressions, greeting clients and managing a multi-line phone system. You will coordinate appointments, handle basic financial transactions, and support veterinary staff to ensure smooth clinic operations.

The role emphasizes empathy, excellent communication, and a passion for animals, with opportunities for mentorship and education within a supportive team.

Qualifications

• Passion for providing excellent customer service and love for animals.
• Exceptional communication skills and ability to manage stressful situations with good judgment.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently and with direction.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect compassionate care.
• Ensure seamless care coordination: maintain medical records, manage appointments, handle financial transactions.
• Advocate for pet health: educate clients on preventative care and hospital services for optimal care.
• Provide a calming, empathetic presence for clients and treat each pet with care and respect.

Skills

Customer service

Communication

Organizational skills

Team player

Tools

Veterinary software

Job description

Plantation Animal Hospital is seeking a friendly and patient reception team member to be the Director of First Impressions, greeting clients and managing a multi-line phone system. You will coordinate appointments, handle basic financial transactions, and support veterinary staff to ensure smooth clinic operations.

The role emphasizes empathy, excellent communication, and a passion for animals, with opportunities for mentorship and education within a supportive team.