Compassionate Veterinary Receptionist — Part-Time with Pet Perks

Veterinary Practice Partners; Kirkwood (MO); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Kirkwood, MO is seeking a part-time Veterinary Receptionist to greet clients, verify patient records, and schedule appointments using our practice management software. You will manage a multi-line phone system, handle payments, and communicate with empathy during emotionally charged moments such as euthanasia discussions, while supporting a busy front desk.

Join a team dedicated to compassionate care, work 8–26 hours weekly, and enjoy benefits including a 401(k)

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone is preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding scheduling, refills, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Front desk operations

Communication skills

Phone handling

Record management

Tools

Cornerstone

EMR system

PIMS

Job description

Fox Creek Veterinary Hospital in Kirkwood, MO is seeking a part-time Veterinary Receptionist to greet clients, verify patient records, and schedule appointments using our practice management software. You will manage a multi-line phone system, handle payments, and communicate with empathy during emotionally charged moments such as euthanasia discussions, while supporting a busy front desk.

Join a team dedicated to compassionate care, work 8–26 hours weekly, and enjoy benefits including a 401(k)