Veterinary Receptionist

Fox Creek Veterinary Hospital; Kirkwood (MO); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Kirkwood, MO is seeking a friendly, professional veterinary receptionist for a part-time role. You will be the primary contact for clients, manage check-ins, scheduling, and payments, and help maintain EMR/PIMS records with care and accuracy.

The position requires at least 1 year of veterinary receptionist experience, familiarity with Cornerstone or similar software, and strong communication skills to handle high-volume, emotionally sensitive situations with

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with Cornerstone or similar practice management software.
• Knowledge of veterinary terminology and patient records handling.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, respond to inquiries about scheduling, refills, vaccination records, and general hospital information
• Process payments, post charges, explain invoices, and schedule follow-up appointments
• Communicate medical information and care instructions accurately and compassionately, including in emotionally sensitive situations
• Maintain accurate electronic medical records (EMR) and data entry in PIMS
• Coordinate with veterinarians, technicians, and staff to relay client communications and maintain patient flow
• Maintain reception area cleanliness and organization to ensure a positive client experience

Skills

Customer service

Phone management

Communication

Data entry

Tools

Cornerstone

PIMS

Job description

Fox Creek Veterinary Hospital at Kirkwood is seeking a skilled and compassionate part time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

What to Expect

• 401(k) plan
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part time position averaging 8 - 26 hours per week, shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone is preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Kirkwood, MO

At Fox Creek Veterinary Hospital - Kirkwood, our doctors, technicians, and staff are eager to assist with all of your pet and horse care needs. We offer high standards of progressive medicine, advanced surgery, and compassionate care, with appointments available both at our welcoming hospital facility and at your house or farm.