Veterinary Receptionist

Veterinary Practice Partners; Town of Kirkwood (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Kirkwood, MO, is seeking a skilled part-time Veterinary Receptionist to be the primary contact for clients and their pets. The role blends administrative precision with warmth across a range of interactions, including emotionally sensitive situations.

You will greet clients, manage a multi-line phone system, schedule appointments, process payments, and maintain EMR in our practice management software.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone is preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Communication

Active listening

Conflict resolution

Multiline phone management

Tools

Cornerstone

Job description

Fox Creek Veterinary Hospital at Kirkwood is seeking a skilled and compassionate part time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• 401(k) plan
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary

$18 - $20 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule

This is a part time position averaging 8 - 26 hours per week, shiftsare scheduled within our hospital’s hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone is preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Kirkwood, MO

At Fox Creek Veterinary Hospital - Kirkwood, our doctors, technicians, and staff are eager to assist with all of your pet and horse care needs. We offer high standards of progressive medicine, advanced surgery, and compassionate care, with appointments available both at our welcoming hospital facility and at your house or farm.

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