Compassionate Veterinary Receptionist - Full-Time with Benefits

Family Pet Clinic; Southampton Township (PA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Pet discount

Job summary

Family Pet Clinic in Southampton Township, PA is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across sensitive interactions, manage high-volume front desk tasks, and support a compassionate team in a full-time role.

The position offers benefits including medical, dental, and vision insurance, PTO, a 401(k), professional development, and an employee pet discount.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Front desk operations

Customer service

Multi-line phone management

EMR/PIMS familiarity

Verbal/written communication

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Family Pet Clinic in Southampton Township, PA is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across sensitive interactions, manage high-volume front desk tasks, and support a compassionate team in a full-time role.

The position offers benefits including medical, dental, and vision insurance, PTO, a 401(k), professional development, and an employee pet discount.