Compassionate Veterinary Receptionist — Front Desk Pro

Veterinary Practice Partners; New York (NY); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k) plan for full

Professional development

Employee pet discount

Job summary

Pure Paws Veterinary Care of Hudson Square is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

Qualified candidates will have experience managing high-volume front desk operations in a medical environment, with a calm demeanor under pressure and a commitment to exceptional customer service.

Qualifications

• Minimum 1 year of experience as veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Front desk experience

Customer service

Phone management

Medical records handling

Scheduling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Pure Paws Veterinary Care of Hudson Square is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

Qualified candidates will have experience managing high-volume front desk operations in a medical environment, with a calm demeanor under pressure and a commitment to exceptional customer service.