Compassionate Veterinary Receptionist Front Desk Hero

Socket.dev; Arvada (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

Indian Tree Animal Hospital in Arvada, CO is seeking a skilled veterinary receptionist to be the friendly, professional first contact for clients and their pets. This role requires managing high-volume front desk routines, updating medical records, handling calls, scheduling, payments, and communicating care instructions with compassion, even in emotionally sensitive moments.

A strong customer-service mindset, experience with practice management software, and reliable teamwork will help ensure a

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology and vaccination protocols.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, respond to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Multiline phone management

EMR data entry

Payment processing

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Indian Tree Animal Hospital in Arvada, CO is seeking a skilled veterinary receptionist to be the friendly, professional first contact for clients and their pets. This role requires managing high-volume front desk routines, updating medical records, handling calls, scheduling, payments, and communicating care instructions with compassion, even in emotionally sensitive moments.

A strong customer-service mindset, experience with practice management software, and reliable teamwork will help ensure a