Compassionate Veterinary Receptionist & Client Care Pro

West Hills Animal Hospital & Emergency Center; Town of Huntington (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Training & career development

Health benefits

Pet care discounts

Paid time off

401(k) with company match

Job summary

West Hills Animal Hospital & Emergency Center is seeking a full-time Client Service Representative to join our Huntington front desk team. You will warmly greet clients, answer calls, schedule appointments, and manage registrations and payments in a fast-paced veterinary setting.

As a CSR you will collaborate with veterinarians and technicians, maintain accurate medical records, and provide clear updates and follow-ups to clients with empathy and professionalism.

Qualifications

• Minimum 2 years of veterinary client service experience preferred.
• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities.
• Ability to remain calm, compassionate, and professional in busy or emotional situations.
• Comfortable navigating multiple computer systems and veterinary software.

Responsibilities

• Welcome clients and patients with professionalism and compassion.
• Answer high-volume calls and prioritize urgent needs.
• Coordinate emergency walk-ins and scheduled appointments.
• Register patients and maintain electronic medical records.
• Process invoices, payments, and other financial transactions.
• Provide clients with updates and discharge instructions.
• Maintain a clean, welcoming reception area.
• Collaborate with team to support efficient hospital workflow.

Skills

Communication

Multitasking

Attention to detail

Calm under pressure

Vet software

Job description

West Hills Animal Hospital & Emergency Center is seeking a full-time Client Service Representative to join our Huntington front desk team. You will warmly greet clients, answer calls, schedule appointments, and manage registrations and payments in a fast-paced veterinary setting.

As a CSR you will collaborate with veterinarians and technicians, maintain accurate medical records, and provide clear updates and follow-ups to clients with empathy and professionalism.