Compassionate Veterinary Front Desk Specialist

Caring Hands Animal Hospital - Centreville; Winter Park (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan for full-time employees

Professional development opportunities

Job summary

4 Paws Animal Clinic in Winter Park, FL seeks a skilled veterinary receptionist to be the first point of contact for clients and their pets. The role blends administrative precision with warmth, handling front desk operations in a high-volume clinic.

You will verify records, schedule appointments, manage a multi-line phone system, and support veterinary staff while maintaining EMR/PIMS.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Front desk experience

Verbal communication

Records management

Multitasking

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

4 Paws Animal Clinic in Winter Park, FL seeks a skilled veterinary receptionist to be the first point of contact for clients and their pets. The role blends administrative precision with warmth, handling front desk operations in a high-volume clinic.

You will verify records, schedule appointments, manage a multi-line phone system, and support veterinary staff while maintaining EMR/PIMS.