Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Town of Southampton (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding and mentorship

Professional development

Employee pet discount

Job summary

Olde Towne Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This role welcomes candidates with transferable experience from human medical or high-volume hospitality, and onboarding will be provided.

You will greet clients, manage appointments and payments, answer calls, and support staff in a busy clinic environment. Comprehensive onboarding and opportunities for professional development are included, along with an employee pet discount.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment.
• Proficient in Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, and professional; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk experience

Customer service

Phone system management

Data entry

POS / payment processing

Microsoft Office

Organizational skills

Team player

Animal affinity

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Olde Towne Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This role welcomes candidates with transferable experience from human medical or high-volume hospitality, and onboarding will be provided.

You will greet clients, manage appointments and payments, answer calls, and support staff in a busy clinic environment. Comprehensive onboarding and opportunities for professional development are included, along with an employee pet discount.