Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Cincinnati (OH); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k

Paid time off

Job summary

Cherry Grove Animal Hospital in Southwest Ohio is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments and patient flow, handle multi‑line phones, process transactions, and provide compassionate service in a fast‑paced team environment. The role requires 1+ year of veterinary clinic experience; proficiency with Covetrus Pulse is preferred.

Part‑ or full‑time schedules with afternoon shifts from 3pm and rotating Saturdays offer a

Qualifications

• 1+ years of veterinary clinic experience required.
• Ability to manage a multi-line phone system and assist in person.
• Excellent verbal and written communication skills.
• Comfort working with clients during routine and challenging moments.
• Proficiency with veterinary practice software preferred (Covetrus Pulse).
• Strong organizational and time management skills.

Responsibilities

• Greet clients and act as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Answer multi-line phones and assist in-person clients.
• Process payments and maintain accurate financial records.
• Provide compassionate, informative service about services offered.

Skills

Multi-line phone system management

Verbal communication

Written communication

Customer service

Appointment scheduling

Team collaboration

Time management

Cash handling

Tools

Covetrus Pulse

Job description

Veterinary Receptionist / Client Service Representative

Cherry Grove Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast‑paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi‑line phones and in‑person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail‑oriented, highly organized, and thrive in a team‑focused customer service environment.

Schedule and compensation:

• Compensation: $16 - $18 per hour, for each hour worked
• This is a full- or part‑time position, with availability needed afternoons Monday-Friday (starting at 3pm), and rotating Saturdays .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part‑time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in veterinary clinic experience required
• Proficiency in the following skills:
  • Ability to manage a multi‑phone line system while assisting in‑person clients
  • Experience working with veterinary practice management software, especially Covetrus Pulse, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

What makes Cherry Grove unique?

For more than 40 years, Cherry Grove Animal Hospital has been offering a full range of services to Southwest Ohio companion pets: surgery, dentistry, feline boarding, wellness exams, and more! We have great team longevity (most of our support staff has been with us formore than 8 years!) and we strive to provide our team and clients a positive environment they enjoy spending time at. We are a great combination of modern medical care, personalized attention, and extraordinary service. We have modern equipment, and our team is encouraged to stay current on industry advancements.As you consider your career goals, keep in mind how an opportunity with Cherry Grove Animal Hospital will help you achieve your aspirations.

#LI-HK1

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self‑identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.