Compassionate Veterinary Client Services Specialist

XPrep Learning Solutions LLC; Dracut (MA); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare

Expert advice and discounts

FREE CE courses

Pet perks and discounts

Student loan support tools

Job summary

Thrive Pet Healthcare in Dracut, MA is seeking a Veterinary Client Service Representative for a part-time role. You will greet clients, handle in person, phone, and email inquiries, and assist with scheduling and payments in a friendly, educational environment.

Qualifications include a High School Diploma or equivalent, 6 months of customer service experience, and the ability to lift up to 50 pounds. Veterinary hospital experience is preferred but not required.

Qualifications

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Responsibilities

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed.

Skills

Customer service

Communication skills

Phone etiquette

Education

High School Diploma

Job description

Thrive Pet Healthcare in Dracut, MA is seeking a Veterinary Client Service Representative for a part-time role. You will greet clients, handle in person, phone, and email inquiries, and assist with scheduling and payments in a friendly, educational environment.

Qualifications include a High School Diploma or equivalent, 6 months of customer service experience, and the ability to lift up to 50 pounds. Veterinary hospital experience is preferred but not required.