Part-Time Pet Care Client Services Specialist

Thrive Pet Healthcare; Newton (MA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

401(k) with employer match

Lyra Health mental health resources

Paid parental leave

Purr-ental leave for pet adoption

Subsidized backup childcare and elder…

Job summary

Thrive Pet Healthcare’s Newton Animal Hospital in Newton, MA is seeking a part-time Veterinary Client Service Representative. The role involves handling client communications, accurate data entry, payment processing, appointment scheduling, and prescription calls to pharmacies.

Occasional lifting up to 50 pounds is required. The ideal candidate has at least 6 months of customer service experience; veterinary hospital experience is preferred but not required.

Qualifications

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Responsibilities

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed.

Skills

Customer service

Communication

Scheduling

Data entry

Education

High School Diploma

AAS or higher preferred

Job description

Thrive Pet Healthcare’s Newton Animal Hospital in Newton, MA is seeking a part-time Veterinary Client Service Representative. The role involves handling client communications, accurate data entry, payment processing, appointment scheduling, and prescription calls to pharmacies.

Occasional lifting up to 50 pounds is required. The ideal candidate has at least 6 months of customer service experience; veterinary hospital experience is preferred but not required.