Compassionate Veterinary Care Coordinator

Petvet-Care-Centers; Pico Rivera (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support (Calm app)

CE stipends and career development

Grant Circle relief fund

Local hospital culture

Job summary

PetVet Care Centers Pico Rivera Animal Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team in Pico Rivera, California. This role supports hospital operations, delivers exceptional service to clients, and coordinates care for patients within a collaborative team.

The position emphasizes front-desk responsibilities, scheduling, data entry, and basic support during emergencies, with opportunities for growth in a national veterinary network.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 2 years of Reception experience / Scheduling in a Medical Setting
• With Veterinary Medicine Experience if possible

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Reception experience

Customer service

Scheduling

Veterinary experience (preferred)

Education

High school diploma or GED

Job description

PetVet Care Centers Pico Rivera Animal Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team in Pico Rivera, California. This role supports hospital operations, delivers exceptional service to clients, and coordinates care for patients within a collaborative team.

The position emphasizes front-desk responsibilities, scheduling, data entry, and basic support during emergencies, with opportunities for growth in a national veterinary network.