Veterinary Care Coordinator & Front Desk Specialist

Petvet-Care-Centers; Los Angeles (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k)

Pet discounts

Calm app access

EAP program

CE stipends

Career development

Relief fund

Job summary

PetVet Care Centers’ Ambassador Dog & Cat Hospital in Los Angeles, CA is hiring a Veterinary Receptionist (Care Coordinator) to join our team. This role blends administrative duties with client service to deliver exceptional care for pets and their families.

The position offers a collaborative, supportive work environment with opportunities for growth within a national network of over 420 hospitals and more than 11,000 team members.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills.
• Front office experience at Veterinary Hospital or medical field.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Clerical procedures

File organization

Front office experience (vet/medical)

Education

High school diploma or GED

Job description

PetVet Care Centers’ Ambassador Dog & Cat Hospital in Los Angeles, CA is hiring a Veterinary Receptionist (Care Coordinator) to join our team. This role blends administrative duties with client service to deliver exceptional care for pets and their families.

The position offers a collaborative, supportive work environment with opportunities for growth within a national network of over 420 hospitals and more than 11,000 team members.