Compassionate Veterinary Care Coordinator

PetVet Care Centers; Little Elm (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k)

Pet Discounts

Calm app access

EAP

CE stipends

Career development resources

Job summary

PetVet Care Centers' Healthy Paws Veterinary Center in Little Elm, TX is seeking a Care Coordinator to join the team. This role blends receptionist duties with client care, providing excellent service and supporting the hospital’s operations.

The position involves scheduling, client communication, and handling routine inquiries to ensure a smooth client experience. The team emphasizes a Culture of Care and local hospital autonomy, with a mission to deliver compassionate care across Little Elm,

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Excellent customer service skills, providing courteous and prompt assistance.
• With 1 year of related experience preferred.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Excellent customer service

Education

High school diploma or GED

Job description

PetVet Care Centers' Healthy Paws Veterinary Center in Little Elm, TX is seeking a Care Coordinator to join the team. This role blends receptionist duties with client care, providing excellent service and supporting the hospital’s operations.

The position involves scheduling, client communication, and handling routine inquiries to ensure a smooth client experience. The team emphasizes a Culture of Care and local hospital autonomy, with a mission to deliver compassionate care across Little Elm,