Compassionate Vet Receptionist — Scheduling & Client Care

Community Veterinary Partners; Cary (IL); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Cary Grove Animal Hospital in Cary, IL is seeking a friendly Veterinary Customer Service Representative / Receptionist to join our busy practice. Part-Time or Full-Time position with no weekends; responsible for front-desk tasks, client communication, and scheduling.

You will greet clients and their pets, manage appointments, and answer phones with a professional, empathetic approach in a fast-paced setting. Join a caring team dedicated to excellent patient and client care.

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Excellent interpersonal and communication skills, with the ability to interact professionally and empathetically with clients and colleagues.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize responsibilities effectively.
• Proficiency in using computer systems and software applications.
• A genuine passion for animals and a commitment to providing exceptional customer service.
• Ability to remain calm and composed in stressful situations, ensuring a positive experience for both clients and patients.
• Our hospital hours are Mondays and Wednesdays 8a-7p, Tuesdays, Thursdays, and Fridays 8a-6p.
• Experience with Avimark preferred but not required.
• Additional Benefits for Full-Time Positions

Responsibilities

• Greet and welcome clients and their pets with a friendly and professional demeanor.
• Schedule appointments, surgeries, and follow-up visits, ensuring efficient and organized management of the appointment schedule.
• Answer incoming phone calls and address client inquiries, providing accurate information regarding services, pricing and general pet care.
• Check-in patients, verify client information, and update medical records as necessary.
• Collaborate with veterinary technicians and doctors to ensure smooth patient flow and timely completion of tasks.
• Process client payments and manage financial transactions accurately.
• Maintain cleanliness and organization of the reception area, waiting room, and front desk
• Uphold client confidentiality and ensure compliance with all relevant privacy regulations.
• Provide support and assistance to the veterinary team as needed.

Skills

Excellent communication

Strong organizational skills

Computer literacy

Empathy

Tools

AviMark software

Job description

Cary Grove Animal Hospital in Cary, IL is seeking a friendly Veterinary Customer Service Representative / Receptionist to join our busy practice. Part-Time or Full-Time position with no weekends; responsible for front-desk tasks, client communication, and scheduling.

You will greet clients and their pets, manage appointments, and answer phones with a professional, empathetic approach in a fast-paced setting. Join a caring team dedicated to excellent patient and client care.