Compassionate Vet Receptionist | Growth & Benefits

Cumberland Animal Clinic; Florida; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation & Sick Time

Parental Leave

Continuing Education

Tuition Reimbursement

Referral Bonus

Pet Discounts

Bonuses

EAP

Job summary

Cumberland Animal Clinic in Havana, FL is seeking a friendly veterinary receptionist to greet clients, triage questions, and manage appointments with professionalism and empathy.

You will handle calls, check in/out, and process payments while ensuring a calm, compassionate experience for pet owners and their animals.

Qualifications

• Minimum 1 year of veterinary receptionist experience preferred.
• Compassionate, calm, team player and strong communicator.
• Highly organized and proficient with computer systems.

Responsibilities

• Greet and welcome clients and patients at reception.
• Answer calls/emails and triage client concerns.
• Schedule appointments to maximize daily flow.
• Check in/out clients and process payments.
• Provide friendly emotional support as needed.

Skills

Receptionist experience

Veterinary experience

Customer service

Multi-tasking

Communication

Tools

Computer skills

Job description

Cumberland Animal Clinic has been providing exceptional veterinary service to Havana, Florida and the nearby Tallahassee community since 1974. It offers all the luxuries of a larger hospital, such as boarding, dentistry, small animal surgery, in-house laboratory services, laser therapy, microchipping, in-house and on-line pharmacy services and much more, with the additional perk of that personal, home-town feeling.

Job duties include, but are not limited to:

Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

• Experienced Receptionist with a minimum of 1-year veterinary experiencepreferred
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

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