Compassionate Vet Receptionist: Calm Front Desk Pro

Animal Hospital Of Dunedin; Florida; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

Animal Hospital of Dunedin is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. The role blends administrative precision with warmth, supporting a high-volume front desk in a clinical setting.

Responsibilities include greeting clients, managing phone inquiries, processing payments, updating EMRs, and coordinating with veterinarians to ensure smooth patient flow. The position offers comprehensive benefits and professional development opportunities.

Qualifications

• Minimum 1 year of veterinary receptionist experience.
• Experience with veterinary practice management software.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficient in appointment scheduling, multi-line phone management, medical records and payments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to inquiries about scheduling, refills, vaccination records and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-up appointments.
• Communicate medical information compassionately, including end-of-life discussions when appropriate.
• Maintain accurate EMR and data entry in the PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay communications and manage patient flow.
• Maintain a clean and organized reception area and waiting room.

Skills

Front desk experience

Customer service

Phone management

Medical terminology

Communication skills

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Hospital of Dunedin is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. The role blends administrative precision with warmth, supporting a high-volume front desk in a clinical setting.

Responsibilities include greeting clients, managing phone inquiries, processing payments, updating EMRs, and coordinating with veterinarians to ensure smooth patient flow. The position offers comprehensive benefits and professional development opportunities.