Compassionate Vet Front Desk Specialist (Part-Time)

Animal Clinic of Los alamos; Los Alamos (NM); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

401(k) with employer match

Paid parental leave

Mental health resources

Job summary

Animal Clinic of Los Alamos is seeking a compassionate Client Service Representative/Receptionist to join our team. This part-time position offers a flexible schedule including mornings, afternoons, or full-day shifts, and responsibilities spanning greeting clients, answering phones, scheduling, and maintaining accurate patient records.

You will work in a fast-paced veterinary environment, coordinating with veterinarians and staff to ensure a smooth patient flow and a welcoming experience for

Qualifications

• High school diploma or GED preferred.
• Previous customer service experience required; veterinary, animal care, medical office, or front desk experience preferred.
• Excellent communication, interpersonal, and client service skills.
• Strong computer, organizational, and multitasking skills.
• Ability to stay accurate, calm, and professional in a fast-paced environment.
• Positive attitude, flexibility, willingness to learn, and reliable attendance and punctuality.

Responsibilities

• Greet clients and patients with warmth, professionalism, and compassion.
• Answer multi-line phones, route calls appropriately, and respond to client questions.
• Schedule, confirm, and manage appointments while supporting efficient patient flow.
• Check clients in and out, verify information, update medical records, and process invoices and payments accurately.
• Discuss balances, payment options, and financing resources with professionalism and discretion.
• Relay client questions, patient concerns, and medical updates to the veterinary team promptly.
• Maintain accurate client and patient records in the practice management system.
• Return client calls, monitor voicemail, and support follow-up communication throughout the day.
• Prepare daily paperwork, organize records, and assist with reminders for wellness exams, vaccines, diagnostics, and follow-up appointments.
• Keep the reception area clean, organized, and welcoming for clients, patients, and team members.
• Communicate clearly and professionally with veterinarians, technicians, kennel staff, and hospital leadership.
• Assist with administrative tasks, special projects, and front office supply inventory.
• Support coworkers to help ensure smooth daily operations and an excellent client experience.
• Follow hospital policies, safety procedures, confidentiality standards, and standard operating protocols.

Skills

Customer service

Communication

Scheduling

Multitasking

Computer literacy

Education

High school diploma or GED

Job description

Animal Clinic of Los Alamos is seeking a compassionate Client Service Representative/Receptionist to join our team. This part-time position offers a flexible schedule including mornings, afternoons, or full-day shifts, and responsibilities spanning greeting clients, answering phones, scheduling, and maintaining accurate patient records.

You will work in a fast-paced veterinary environment, coordinating with veterinarians and staff to ensure a smooth patient flow and a welcoming experience for