Compassionate Vet Front Desk Specialist | Growth & Benefits

Veterinary Practice Partners; Austin (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan for full-time employees

Structured onboarding and mentorship

Professional development opportunities

Job summary

Parker Animal Care in Austin, TX is seeking a dedicated veterinary receptionist to join our team. This role welcomes candidates with strong transferable experience from human medical or dental offices, urgent care, or high-volume customer service settings.

We offer onboarding and mentorship, a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a 401(k). The schedule is four days per week with varied shifts, and a $500 sign-on bonus.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with veterinary or medical terminology; PIMS software experience is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Customer service

Front desk

Communication

Multitasking

Microsoft Office

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Parker Animal Care in Austin, TX is seeking a dedicated veterinary receptionist to join our team. This role welcomes candidates with strong transferable experience from human medical or dental offices, urgent care, or high-volume customer service settings.

We offer onboarding and mentorship, a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a 401(k). The schedule is four days per week with varied shifts, and a $500 sign-on bonus.