Compassionate Vet Front Desk — Part-Time, PTO & 401(k)

Cainhoy Veterinary Hospital; Charleston (SC); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Paid time off

401(k) plan for full-time employees

Job summary

Cainhoy Veterinary Hospital in Charleston, SC is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative precision with warmth across diverse interactions, including emotionally sensitive moments.

Qualified candidates will have at least 1 year of front desk experience in a veterinary setting and familiarity with practice management software.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet.
• Knowledge of veterinary terminology and basic protocols.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Cainhoy Veterinary Hospital in Charleston, SC is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative precision with warmth across diverse interactions, including emotionally sensitive moments.

Qualified candidates will have at least 1 year of front desk experience in a veterinary setting and familiarity with practice management software.