Veterinary Receptionist

Veterinary Practice Partners; South Carolina; On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Paid time off

401(k) plan

Job summary

Cainhoy Veterinary Hospital seeks a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a range of interactions, including emotionally sensitive moments.

The role requires one year of front desk experience in a veterinary setting, proficiency with practice management software, and a commitment to high-quality customer service. Part-time schedule with alternating shifts and competitive hourly pay.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet preferred).
• Knowledge of veterinary terminology and basic procedures.
• Proficiency in scheduling, billing, and client communication.
• Strong verbal and written communication skills and composure in high-volume settings.
• Comfort handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details.
• Answer multi-line phone system and manage inquiries about scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-up visits.
• Communicate medical information accurately and compassionately, including end-of-life discussions when needed.
• Maintain accurate EMR and data entry in PIMS; coordinate with team to ensure smooth patient flow.
• Support vets and staff to relay messages and flag urgent cases; keep reception area clean and welcoming.

Skills

Customer service

Communication

Multiline phone management

Attention to detail

Empathy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Cainhoy Veterinary Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What To Expect

As you join our mission, expect to be supported in your work and home life with:

• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary

$18.50-$25.00 per hour dependent on skills and experience

Schedule

Part-time, Alternating Mondays between Morning and afternoon shifts, Tuesday 7:45AM-5:30PM, Saturdays 7:45AM-5:30 PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Cainhoy Veterinary Hospital

Cainhoy Veterinary Hospital opened in February of 2021 and is a state-of-the-art, full-service veterinary hospital with the mission to be Cainhoy's premier Veterinary Hospital by delivering high-quality, individualized, and compassionate care to the community we serve. We cater to the dogs and cats of the Cainhoy Historic District in Charleston, SC and the surrounding areas. #CSR